Common Issues & Solutions

Here are solutions to the most frequently encountered issues.

Form Builder

My form won't save

• Check your internet connection
• Make sure all required fields have labels
• Try refreshing the page and saving again
• Clear your browser cache if the problem persists

Fields are not appearing in the correct order

• Use the drag handles to reorder fields
• Check if conditional logic is hiding some fields
• Save and refresh to see the correct order

Submissions

I'm not receiving submissions

• Verify that your form is published (not in draft mode)
• Check that the form link is correct and accessible
• Make sure the form hasn't reached its submission limit
• Check your spam/junk folder for email notifications

Submissions are incomplete

• Check if the form is too long (consider adding page breaks)
• Verify that required fields are properly configured
• Test the form on different devices and browsers

Account

I forgot my password

1. Go to the login page
2. Click "Forgot password?"
3. Enter your email address
4. Check your email for the reset link (also check spam)
5. Create a new password

I can't log in

• Verify that you're using the correct email address
• Check if Caps Lock is on
• Try resetting your password
• Contact support if the issue persists

Performance

The dashboard is loading slowly

• Try narrowing the date range in your filters
• Large forms with many submissions may take longer to load
• Use Chrome or Firefox for the best experience
• Clear your browser cache

Still Need Help?

If you can't find a solution here, contact our support team:
- Email: [email protected]
- Live chat: Available on the bottom-right of every page